pk365 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how pk365 ("we," "us," "our," "the Platform") collects, processes, stores, and discloses personal data relating to users ("you," "User") who access or register on the pk365 platform at pk365.lat. This Policy applies to all personal data processed in connection with your use of the Platform, regardless of the device or browser from which you access it.

By registering an account on pk365 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must cease using the Platform immediately.

This Policy should be read in conjunction with the pk365 Terms & Conditions, which govern the overall use of the Platform.

2. Data Controller

For the purposes of applicable data protection law, pk365 acts as the data controller in respect of personal data collected from users of the Platform. As data controller, pk365 is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing is conducted lawfully, fairly, and transparently.

If you have any queries regarding this Policy or wish to exercise your data rights, you may contact us by email at: [email protected]. Please do not send sensitive documents by email — our support team will advise you of a secure method for submitting KYC documentation where required.

3. Personal Data We Collect

pk365 collects and processes the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and copies of your Computerised National Identity Card (CNIC) or other government-issued identification document submitted during KYC verification.
• Contact Data: Email address, mobile phone number, and residential address.
• Financial Data: Deposit and withdrawal amounts, payment method identifiers (e.g., JazzCash account number, Easypaisa wallet ID, bank account details, USDT wallet address), transaction history, and account balance records.
• Account Data: Username, encrypted password, login timestamps, session duration, account settings, responsible gaming preferences, and self-exclusion records.
• Gaming Activity Data: Games played, bets placed, wagers won or lost, bonus usage, and in-play betting activity on cricket and other sports markets.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and approximate geolocation data derived from IP address.
• Communications Data: Records of correspondence between you and pk365 customer support, including chat logs and email exchanges.

4. How We Collect Your Data

pk365 collects personal data through the following means:

• Direct Provision: Data you provide when registering, completing KYC verification, making deposits or withdrawal requests, updating account settings, or contacting customer support.
• Automated Technical Collection: Data collected automatically when you access the Platform, including IP address, device identifiers, and browser characteristics gathered through server logs and standard web technologies.
• Payment Processors: Transaction confirmation data received from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT processors to verify deposits and process withdrawals.
• Third-Party Game Providers: Game outcome and session data transmitted by our certified software providers (including Pragmatic Play, Evolution, NetEnt, and Play'n GO) in connection with games you play on the Platform.
• Cookies and Similar Technologies: As described in Section 7 below.

5. Purposes and Legal Basis for Processing

pk365 processes your personal data for the following purposes, each supported by a corresponding legal basis:

• Account Registration and Management (Contractual Necessity): To create and maintain your account, verify your identity, and provide access to all Platform features.
• Payment Processing (Contractual Necessity): To process deposits and withdrawals in PKR and to maintain accurate transaction records.
• KYC and Anti-Money Laundering Compliance (Legal Obligation): To verify your identity and payment methods, and to report suspicious transactions where required by applicable law.
• Age Verification (Legal Obligation): To confirm that all users are at least 18 years of age prior to accessing real-money gaming services.
• Responsible Gaming (Legitimate Interest / Legal Obligation): To monitor gaming activity, enforce deposit and loss limits, administer self-exclusion requests, and identify patterns consistent with problem gambling behaviour.
• Platform Security and Fraud Prevention (Legitimate Interest): To detect, investigate, and prevent fraudulent activity, account takeovers, and abuse of bonuses or promotions.
• Service Improvement and Personalisation (Legitimate Interest): To analyse gaming activity and usage patterns to improve Platform features and to provide contextually relevant game recommendations.
• Marketing Communications (Consent): To send promotional emails or messages about pk365 bonuses, game releases, and sports betting promotions, where you have given explicit consent. You may withdraw consent at any time through your account settings.

6. Sharing of Personal Data

pk365 does not sell, rent, or trade your personal data to third parties. We share data only in the following limited circumstances:

• Payment Service Providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT processors receive the minimum necessary data to process your transactions.
• Game Software Providers: Licensed casino and sportsbook software providers receive session and gameplay data necessary to deliver game content and calculate outcomes.
• Identity Verification Services: Third-party KYC and AML screening providers may process your identity documents for verification purposes.
• Legal and Regulatory Authorities: Where required by applicable law, regulation, court order, or lawful government request, pk365 will disclose personal data to competent authorities.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity subject to equivalent privacy protections.

All third parties with whom pk365 shares data are required to process it only for the specified purpose and in compliance with applicable data protection standards.

7. Cookies and Tracking Technologies

pk365 uses cookies and similar client-side technologies to operate and improve the Platform. The following types of cookies are used:

• Essential Cookies: Required for core Platform functionality including session management, login authentication, and security. Cannot be disabled without impairing Platform functionality.
• Functional Cookies: Store your preferences such as language settings, display preferences, and responsible gaming configuration.
• Analytics Cookies: Collect anonymised data about how users interact with the Platform to identify usability improvements. No personally identifiable information is transmitted.
• Marketing Cookies: Used to track the effectiveness of pk365 promotions and to avoid showing the same promotional message repeatedly. Requires your consent where applicable.

You may manage cookie preferences through your browser settings. Disabling essential cookies will prevent core Platform features from functioning correctly.

8. Data Security

pk365 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. Measures include:

• SSL/TLS encryption applied to all data transmitted between your device and Platform servers.
• Encrypted storage for sensitive personal data including identity documents and financial records.
• Role-based access controls ensuring that only authorised pk365 personnel with a legitimate operational need may access personal data.
• Regular security assessments and penetration testing of Platform infrastructure.
• Automated fraud and anomaly detection systems monitoring account activity.

While pk365 takes reasonable precautions, no data transmission over the internet can be guaranteed to be 100% secure. You use the Platform at your own risk and are responsible for maintaining the security of your own login credentials.

9. Data Retention

pk365 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Account and KYC Data: Retained for a minimum of five (5) years from the date of account closure or last financial transaction, in compliance with anti-money laundering obligations.
• Transaction Records: Retained for five (5) years from the date of each transaction.
• Gaming Activity Logs: Retained for a minimum of two (2) years, or longer where required for dispute resolution or regulatory enquiries.
• Customer Support Correspondence: Retained for two (2) years from the date of the most recent communication in a given matter.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

10. Your Rights

Subject to applicable law and any overriding legal obligations on pk365, you have the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data pk365 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to Restriction: You may request that processing of your data be restricted in certain circumstances, for example while a correction request is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including for direct marketing purposes. An objection to marketing will always be honoured immediately.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact pk365 at [email protected] with a description of your request. We will respond within a reasonable period and may request identity verification before actioning your request.

11. Children and Minors

The pk365 Platform is strictly intended for individuals aged 18 years and above. pk365 does not knowingly collect personal data from minors. If we become aware that a user is under 18, the account will be immediately closed, any balance will be refunded to the verified payment method, and all personal data relating to the minor will be securely deleted.

If you are a parent or guardian and believe that a minor in your household has created a pk365 account, please contact us immediately at [email protected] so that we can take appropriate action promptly.

12. Changes to This Privacy Policy

pk365 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the revised Policy will be posted on this page with an updated effective date. Your continued use of the Platform following any amendment constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

13. Contact

For all privacy-related enquiries, data subject requests, or complaints regarding pk365's handling of your personal data, please contact us at:

Email: [email protected]
Platform: pk365.lat
Response Time: We aim to acknowledge all privacy enquiries within 2 business days and to provide a substantive response within 30 days.